Organizations can easily configure OpsCenter to match their plans to manage and control:
The system is easy to configure because an organization’s processes most likely will be different from the default methodology, structure, and terminology reflected in OpsCenter.
OpsCenter's default methodology provides a good start point to envision how the software can fit into your organization's response model. A non-technical person can reflect your methodology, processes, and procedures in the software. Easy configurability also allows quick addition of best practices and lessons learned during real incidents and training exercises.
Managing Incidents and Events
In the default methodology, an incident is a situation that either exists or is anticipated which warrants the attention of the response staff. Some incidents have events that occur as the incident unfolds that may materially change the nature of an incident. For example, an incident might be "Hurricane Nicholas" and an event might be "Hurricane hits key facility".
In OpsCenter you record the information about incidents and incident-related events with the Incident Form and the Incident Event Sub-Form that resides in it. The incident information can be kept current by adding or editing information during the life of the incident.
As a situation unfolds, it is not always clear how incidents or events are related.
OpsCenter is specifically designed to manage multiple incidents simultaneously. The system provides the ability to group or ungroup incidents and events. It also provides the ability to name incidents.
The other features of OpsCenter, such as allocating resources, filling out checklists, journaling and so forth keep the information related to different incidents separate. This allows multiple incidents to be managed with a minimum of confusion.
For each incident OpsCenter maintains a variety of information such as:
The terminology for this information is fully configurable by a non-technical user and will reflect the various types of incident information required by your organization
For example, the Incident Type field may include:
As incidents unfold, responders may require assistance. They typically request this assistance from the response staff.
Requests could be for:
The request is submitted and maintained using OpsCenter's Request Status Board and Form. The status board shares the information with users who have the appropriate visibility and permissions.
The response staff can assess and prioritize each of these requests and respond according to your plans and procedures.
Managing Response Actions
After an incident is reported, an assessment of the situation and the planned response begins. This planned response is usually composed of a number of actions that must take place.
If there is not a preplanned response for a particular incident, the response actions are determined as quickly as possible and initiated.
In either case, these actions need to be carefully managed if the response effort is to remain under control. OpsCenter provides an Actions Status Board and Form to manage these actions.
When an organization is assigned an action, it is entered in the Actions Status Board so that it may be tracked. The organization is informed of the task either via e-mail, automatic notification, or by observing it on the Actions Status Board.
For each action, it is possible to designate its related incident. Therefore, actions for multiple incidents can be managed simultaneously.
You can also designate what resources are allocated to each action. Once allocated to an action, the particular resource is no longer considered available for other actions.
For each action, the system can assign a priority and a due date and time. OpsCenter is configured to notify certain roles when actions are due or overdue.
The system also provides a variety of reports related to the actions that are taking place for a given incident, their statuses, the resources in use, and so forth.
For each action in the system, the organization fulfilling the action can provide the status of the current activities taking place to support that action. This information is provided on the Action Status Form.
On this form the organization also can list which resources are currently in use as part of the action and any significant events occurring while fulfilling the action.
Other aspects of Incident Management
OpsCenter provides an easy to use messaging mechanism that allows messages to be sent back and forth between roles or sections on almost any subject. This capability can be used to support incident related message traffic.
The system provides Status Boards, Forms, and Reports for additional information affecting the response to incidents. Some examples include road closure information and weather.
Checklists within OpsCenter reflect your procedures and help responders work according to your plans. Familiar terminology helps users quickly understand the tasks.
OpsCenter automated journaling and reports free much time that would otherwise be dedicated to tedious paperwork. Consequently, users can spend more time focusing on managing and controlling the response according to plans. In addition, these features help the staff quickly submit required reports and so forth after the incident.
Mapping in OpsCenter provides a quick and easy means to communicate and share a variety of information. For example, maps with plumes and or road closures can hasten appropriate and accurate responses by responders.
For additional details about these items, refer to the other pages in the Table of Contents, or contact Alert Technologies for a demonstration.