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OpsCenter
Configuration
Alert consultants can assist you in the configuration of the following
OpsCenter components:
- Applying Your Corporate
Look and Feel
- Applying Your Nomenclature
- Language Translation
- Modifying Forms Content
- Modifying Status Board Content
- Integration of Maps and
Map Information
- Customizing Reports
- Adding Internet Links
- Organizing and Defining
Roles
- Setting Role and User Securities
- Setting Journal Levels
- Modifying Help System Organization
and Content
Integration
of Existing External Data Into OpsCenter
Alert consultants can assist you in transferring data from various existing
data sources into OpsCenter.
Modification
of OpsCenter Documentation
Alert consultants will modify existing Alert documentation to meet your
specific requirements. Personalized documentation helps an organization
save training time, improve productivity, and minimizes the impact of
turnover.
Assessments
of Emergency Response Methodologies
Alert consultants will review your existing EOC plans, identify critical
functions and resources, and suggest ways to improve current processes.
Conducting
Benchmark and System Testing
Alert's consultants perform system testing to ensure that your deployed
OpsCenter system is performing optimally. Alert consultants make recommendations
and will further tune the system (if required) to ensure peak processing
efficiency.
For more information, please
contact Alert Technologies.
Maintenance Services
Basic
Annual Maintenance
Telephonic, fax, and e-mail technical support during the hours of 8:00am
to 5:00pm PST. Additionally, all new releases of purchased products are
free during the annual maintenance period. This includes both major and
minor releases.
Premier
Annual Maintenance
Includes all of the benefits of Basic Annual Maintenance plus 24 hour
a day, 7 day a week telephonic technical support.
Product
Patches & Product Upgrades without Maintenance Agreements
Minor releases of the products, designed primarily to fix a customer identified
problem, are free. Major releases of the products have an upgrade charge
associated with them if no maintenance agreement with the customer is
in place.
For more information regarding
the purchase of support plans, please email
us.
Initial Training
Courses
Alert Technologies currently provides the following
two levels of initial training for new OpsCenter customers.
OpsCenter
Training
This training is highly customized to specific emergency response organizations.
The curriculum is intended to get an organization functioning quickly
with OpsCenter.
The training includes:
- OpsCenter Concepts
- Administering OpsCenter
- Train the Trainer
All of these topics are customized
for each target organization. The customization will take into consideration
the knowledge level of the trainees and the unique considerations of the
implementation.
Getting-Started
with OpsCenter
In addition to the trainer-led classes, a single "Getting-Started"
presentation will be prepared that will serve as a self-paced training
module for part-time users.
Advanced
Training Courses
After users have gained experience with OpsCenter, and
as more knowledge of the organizations specific requirements is gained
and more resources are available, Alert provides these additional courses
specifically designed for experienced users:
Administrator
Training
This course is designed for individuals who are responsible for the implementation
and administration of Alert Technologies' applications. Students learn
the features and capabilities of Alert Technologies' products, and the
procedures required in maintaining and configuring the applications.
Advanced
End-User Training
This course is designed for individuals who will be working with a fully
implemented OpsCenter system and want to advance their knowledge of the
product.
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